Managed Services

 

By this we mean customised IT services for your company. Service in the literal sense.

Our adaptation of our IT services is as individual as the various needs of each company.

Whether IT rollouts, prepaid services, monitoring (24/7) of your IT infrastructure, user helpdesk or (partial) outsourcing, etc., SACO is the IT partner for small and medium-sized enterprises.

 

 

 

Monitoring (24/7)

 

Another cost-effective managed service is

SACO Server Monitoring 24/7. SACO monitors the  availability of your company's server systems 24 hours a day, 7 days a week, 365 days a year. Around the clock, server operating systems, server hardware and/or virtual servers are checked remotely. Event messages are set up within the server monitoring. Optionally, these event messages are sent to your IT department or/and directly to the SACO Online Support Centre and escalated there in accordance with the agreed SLAs.

 

 

 

Helpdesk

 

Do your IT users need help with their daily work at the IT workstation, whether in the office or when working from home?

Would your IT department value second level support that is available at all times? We have the right helpdesk approach for every configuration. Starting with our SACO Online Support Centre (ticket system) - known as S-O-S for short - and continuing through our SACO Helpbox (a locally installed SACO APP, in which every IT user can quickly and simply request help) to our individually configured user helpdesk for the efficient support of your  users. Of course, also in-house on request.

 

 

 

(Partial) Outsourcing

 

IT outsourcing is the assignment of IT task areas to SACO as your external IT service provider. With partial outsourcing, you relieve the burden on your IT department  by delegating certain IT task areas to SACO. Our service concepts are as individually structured as our customers. This starts with the professional cleaning of your hardware systems and goes all the way to the complete outsourcing of the IT administration to SACO.